Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days.

Orders are generally not processed or shipped on weekends or holidays.

During product launches, holidays, promotions, or periods of high order volume, processing may take longer. If there is a significant delay with your order, we will make reasonable efforts to keep you updated.

Shipping Rates & Delivery Estimates

Shipping rates and available delivery options are calculated at checkout based on your destination and selected shipping service.

Estimated transit times are:

Canada

• Standard Shipping: approximately 5–10 business days

United States

• Standard Shipping: approximately 5–10 business days

International

• Standard Shipping: approximately 7–15 business days

Delivery times are estimates and begin after your order has been processed and shipped.

Carrier delays, customs processing, weather, holidays, or other circumstances may affect delivery times.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24–48 hours after shipment for tracking information to update.

Shipping Delays

We work with third-party shipping carriers and cannot guarantee carrier delivery dates.

If your order experiences a significant delay, please contact our support team and we will assist you where reasonably possible.

Nothing in this policy limits any rights you may have under applicable consumer-protection law.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment or shipped.

Orders returned to us because of an incorrect, incomplete, or undeliverable address may require additional shipping charges before they can be resent.

Customs, Duties, Taxes & Import Fees

Orders shipped internationally may be subject to customs duties, import taxes, tariffs, brokerage charges, or other fees imposed by the destination country or shipping carrier.

If duties or import charges are shown as prepaid at checkout, those charges will be handled according to the shipping service selected for your order.

Where duties, taxes, tariffs, or import fees are not collected or shown as prepaid at checkout, they may be the responsibility of the recipient.

SKULLXTOOLS does not control government-imposed duties, taxes, tariffs, or customs regulations.

Lost Packages

If your tracking has not updated for an extended period or you believe your package has been lost in transit, please contact us.

We will review the shipment and, where appropriate, work with the shipping carrier to investigate.

Any replacement or refund will be handled based on the circumstances of the shipment and applicable carrier procedures.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, please:

• Check around the delivery location.
• Check with household members or neighbours.
• Allow a short period of time in case the carrier marked the package delivered before completing delivery.
• Contact the shipping carrier if the package still cannot be located.

You may also contact SKULLXTOOLS and we will assist with reviewing the shipment where possible.

Claims involving packages marked as delivered will be reviewed on a case-by-case basis.

Returned or Refused Shipments

If a package is refused, unclaimed, or returned to SKULLXTOOLS, please contact us.

Additional shipping charges may apply if the customer requests that the package be resent.

Any refund for a returned shipment will be handled according to our Refund Policy and applicable law.

Contact Us

For shipping-related questions, please contact:

Support@skullxtools.com