Refund Policy

Returns

We accept returns on unused and uninstalled items within 14 days of delivery.

To be eligible for a return:

• The item must be unused and uninstalled.
• The item must be in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or your order number may be required.

To request a return, please contact our support team before sending your item back. Returns sent without prior approval may not be accepted.

Non-Returnable Items

We do not accept returns for:

• Used, installed, or partially installed wrap kits.
• Wraps damaged during installation or removal.
• Items that have been altered, cut, stretched, or otherwise modified.
• Final-sale items where clearly identified at the time of purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

Please provide:

• Your order number.
• Clear photos showing the issue.
• A brief description of the problem.

Once reviewed, we may offer a replacement, refund, or another appropriate resolution.

Damage caused during installation, improper installation, misuse, or normal wear and tear is not considered a product defect.

Refunds

Once your approved return is received and inspected, we will notify you of the outcome.

If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Exchanges

We do not offer general exchanges.

If you received an incorrect, damaged, or defective item, please contact us and we will review the issue and provide an appropriate resolution.

Order Changes & Cancellations

Orders may only be changed or cancelled before they have been processed for fulfillment.

Once an order has entered fulfillment or has shipped, we cannot guarantee changes or cancellations.

Shipping Costs

Original shipping charges are non-refundable unless the return is the result of an error by SKULLXTOOLS or the item arrived damaged, defective, or incorrect.

For standard returns, customers are responsible for return shipping costs.

We recommend using a tracked shipping service when returning an item. SKULLXTOOLS is not responsible for return packages lost or damaged in transit.

Contact Us

For return or refund questions, please contact:

support@skullxtools.com